Privacy Policy

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email, password)
• Upload content (videos, thumbnails, descriptions, metadata)
• Make purchases or payments (payment information via third-party processors)
• Communicate with us (support tickets, feedback, comments)
• Subscribe to newsletters or notifications

1.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Videos watched, search queries, viewing history, watch time
• Cookies and Tracking: Session data, preferences, analytics
• Location Data: General location based on IP address
• Performance Data: App crashes, errors, loading times

1.3 Information from Third Parties

We may receive information from:

• Social media platforms (if you sign in with Google, Facebook, etc.)
• Payment processors (transaction status, not full card details)
• Analytics providers
• Advertising partners

3.1 Public Information

• Your public profile (name, avatar, bio)
• Your public content (videos, descriptions, comments)
• Your public statistics (view counts, subscriber counts)

3.2 Service Providers

• Cloud hosting providers (Firebase, AWS, etc.)
• Content delivery networks (Bunny CDN)
• Payment processors (Stripe, PayPal, and similar)
• Analytics providers (Google Analytics)
• Email service providers
• Customer support tools

3.3 Legal Requirements

• To comply with law, regulations, or legal process
• To protect our rights, property, or safety
• To enforce our Terms and Conditions
• In response to lawful requests by public authorities

3.4 Business Transfers

• In connection with mergers, acquisitions, or asset sales
• During bankruptcy or restructuring proceedings

3.5 With Your Consent

• When you explicitly consent to sharing
• When you choose to share via social media

We do not sell your personal information to third parties.

4.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality
• Performance Cookies: Analytics and site improvement
• Functional Cookies: Remember your preferences
• Advertising Cookies: Personalized ads (if applicable)

4.2 Third-Party Cookies

We use third-party services that may set cookies:

• Google Analytics
• Firebase Authentication
• Payment processors
• Social media widgets

4.3 Your Cookie Choices

You can control cookies through your browser settings. Note that disabling cookies may limit platform functionality.

5.1 Security Measures

We implement industry-standard security measures:

• Encryption (HTTPS/TLS for data transmission)
• Secure authentication (Firebase Auth, password hashing)
• Regular security audits
• Access controls and authorization
• Firewall protection
• Secure data storage

5.2 No Guarantee

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5.3 Your Responsibility

You are responsible for:

• Keeping your password confidential
• Logging out of shared devices
• Reporting security concerns immediately

6.1 GDPR Rights (European Users)

If you are in the EU/EEA, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data (“right to be forgotten”)
• Restriction: Limit processing of your data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

6.2 CCPA Rights (California Users)

If you are a California resident, you have the right to:

• Know what personal information we collect
• Know whether we sell or disclose your information
• Access your personal information
• Delete your personal information
• Opt-out of the sale of your information (we don’t sell)
• Non-discrimination for exercising your rights

6.3 How to Exercise Your Rights

Contact us at dpo@kreatfy.com with your request. We will respond within:

• 30 days for GDPR requests
• 45 days for CCPA requests

6.4 Account Settings

You can manage some preferences directly in your account settings:

• Update profile information
• Change privacy settings
• Manage email preferences
• Delete your content

7.1 Active Accounts

We retain your data while your account is active and for as long as needed to provide services.

7.2 Deleted Accounts

When you delete your account, we:

• Delete or anonymize your personal data within 30–90 days
• May retain certain information for legal or business purposes

7.3 Legal Requirements

We may retain data longer when required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

7.4 Content Retention

Publicly available content may be cached or archived by third parties (search engines, CDNs) even after deletion.

9.1 Data Storage

Your data may be stored and processed in countries other than your own, including the United States.

9.2 EU–U.S. Data Transfers

For EU users, we comply with applicable data transfer mechanisms:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Consent where required

9.3 Your Rights Apply

Regardless of where data is processed, your privacy rights apply.

14.1 Creator Revenue

If you earn money on our platform, we collect and share information necessary for:

• Tax reporting (IRS Form 1099, etc.)
• Payment processing
• Fraud prevention
• Legal compliance

14.2 Content Analytics

We analyze your content to:

• Recommend to other users
• Generate platform statistics
• Improve content discovery
• Detect policy violations

14.3 Marketing

We may use your information for marketing communications. You can opt-out anytime by:

• Clicking “unsubscribe” in emails
• Updating account preferences
• Contacting us at privacy@kreatfy.com